Their concierge level of claims service is available throughService Centers across the country. When you report your claim, they let you know if there is one nearby and you can decide whether you'd like to use the service.
Report your claim online any time of the day or night. Then, just schedule an appointment and drop off your car at one of our Service Centers and we take care of the rest — from writing estimates to arranging repairs with a body shop in our network of repair facilities. If you want to rent a car, they even have those on site. You're on your way in about 15 minutes. Progressive takes care of your claim from start to finish — and they guarantee the repairs for as long as you own or lease your car.
Often, people shop around for repair estimates to get the best deal. This takes time and can delay the start of repairs. When you use the concierge level of claims service, Progressive takes care of everything — from preparing your estimate to working with one of their network auto repair shops to get your car fixed. Progressive will reach an agreement with the shop on the cost of the repairs; the shop then transports the vehicle from the Service Center to its facility, and the repair process begins. Progressive keeps you up to date on the repair status, and you can check up on your claim any time by calling them or visiting the Manage Your Policy section of the Web site.
Auto Masters Collision Centers have been a part of the Progressive Concierge Program for almost ten years. We have found that this service has been very valuable to our customers and we will continue to be a part of this service as long as our customers need it.
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